Terms & Conditions

The terms that apply when you book a Japan trip through Bluedust. Please read these alongside our Cancellation & Refund Policy, Privacy Policy, Cookie Policy and Disclaimer.

Last updated: October 2026

1. About Bluedust and our Japan operations

Bluedust is a sole proprietorship based in Ahmedabad, Gujarat, India, and a travel agency with over a decade of experience in outbound holiday planning. Our Japan itineraries are operated on the ground in partnership with Vb Japan DMC, a Japan-based destination management company, giving every trip a local operator physically present in-country.

2. Booking and confirmation

A trip is considered confirmed only once we have received your signed booking form and the applicable deposit. Verbal or WhatsApp confirmation of interest does not hold dates, hotel availability or pricing.

Quoted prices are valid for a limited window and subject to change due to currency fluctuation, airfare movement or hotel rate changes until a booking is confirmed with deposit.

3. Payment terms

A non-refundable booking deposit is required to confirm any itinerary. The balance payment schedule will be shared in writing at the time of booking and is typically due 30–45 days before departure, earlier during peak season (cherry blossom and New Year periods).

All payments are in Indian Rupees unless otherwise agreed in writing.

4. Cancellation and refund policy

The full policy, including how to cancel and how refunds are paid, is on our Cancellation & Refund Policy page. In summary:

Cancellation charges are levied as a percentage of the total package cost based on how close to departure the cancellation is made:

• 45 or more days before departure: loss of deposit only
• 30–44 days before departure: 50% of total package cost
• 15–29 days before departure: 75% of total package cost
• Within 14 days of departure, or no-show: 100% of total package cost

Airline tickets, once issued, follow the airline’s own cancellation policy and may carry separate, non-refundable charges regardless of the schedule above.

5. Amendments to a confirmed booking

Date, hotel or itinerary changes after confirmation are subject to availability and may carry a rescheduling fee, in addition to any charges levied by airlines, hotels or other suppliers.

6. Visa and travel documents

While we assist with itinerary and hotel documentation required for your visa application, obtaining a valid passport, visa and any other required travel documents is the traveller’s own responsibility. Bluedust is not liable for denied boarding, denied entry or visa refusal.

7. Travel insurance

Travel insurance is strongly recommended for every trip and is not included in package pricing unless explicitly stated in your booking confirmation. We can help you arrange it on request.

8. Liability

Bluedust acts as an agent facilitating bookings with third-party suppliers: airlines, hotels, ryokan, restaurants and local transport operators. We are not liable for the acts, omissions, delays or service failures of these independent suppliers, though we will assist you in resolving issues wherever possible.

We are not liable for losses arising from circumstances beyond our reasonable control, including natural disasters, strikes, government action or other force majeure events.

9. Traveller conduct

Travellers are expected to comply with local laws and the reasonable instructions of guides, drivers and hotel staff. Bluedust reserves the right to remove a traveller from a tour, without refund, in cases of conduct that endangers the safety or experience of others.

10. Website content and imagery

Photography on this website includes a mix of the founder’s personal travel photography and licensed stock photography used for illustrative purposes. Images are representative of destinations and experience types, not a guarantee of the specific property, room or view you will receive.

11. Governing law and complaints

If you have a complaint, please contact our Grievance Officer as described on our Grievance Redressal page. We acknowledge complaints within 48 hours and aim to resolve them within one month.

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.